Questions and answers
Everything about the courses, payment, delivery, access and refunds. Can't find your answer? Write to us.
The answers parents ask for most
Still have a question? Write to us and a real person replies within two working days.
Who are the courses for?
Parents, grandparents and other caregivers of children aged about 1 to 6 who want simple, playful activities to do at home. The lessons are written for adults; your child just plays.
What exactly do I get?
Each course has 8 complete written lessons. Every lesson explains why a kind of play matters, gives you activities with materials, steps, things to say and easier and harder versions, and ends with a small assignment and safety notes. Most lessons include an activity table, and the last lesson is a written 4-week plan.
Are there videos or live classes?
No. The courses are written lessons you read on your phone, tablet or computer, or print. There are no videos, no live classes and no app, which is why you can start the same day and use them anywhere.
Do I need to buy special toys or materials?
No. The activities use everyday things such as cups, boxes, paper, cushions, pots and pans and food from the kitchen. Where a material helps, the lesson describes it generally, never by brand. We do not sell any products.
Is it a substitute for nursery, a therapist or my pediatrician?
No. The courses are play education for parents. They do not assess your child or replace a pediatrician, health visitor, therapist or teacher. If anything about your child's development worries you, please talk to one of them.
Are the activities safe for toddlers?
Every lesson includes safety notes, with stricter rules for children under 3: active supervision, no small objects that could be swallowed, taste-safe materials, a clear floor for movement and no water play without an adult within arm's reach.
How do I receive my course?
Straight after payment you see a confirmation page with your access button, and we send the same personal link to the email you used at checkout. It normally arrives within a minute. The link opens your library, where every lesson of the courses you bought is ready to read, print or save as PDF.
Is this a subscription?
No. Every course is a single payment in US dollars. Nothing renews and your card is never charged again.
How long do I keep access?
For life, meaning for as long as Tinyloom Kids exists, and future updates to the course you bought are included. If we ever closed, we would give at least 90 days' notice so you could save every lesson.
What if the course is not for me?
Ask within 14 days of your purchase, by email or on the withdraw from contract page, and we refund the full amount. No questions asked.
I lost my access email. What now?
Open My library and use the Resend my access form with the email you bought with. A fresh link arrives in minutes. You can also write to us at support@tinyloomkids.com.
Can I get an invoice?
Yes. Stripe emails a receipt straight after payment. If you need an invoice with your own tax number, write to us within 30 days of your purchase.